Kailath Hotel is committed to providing our customers with the best possible service. In the event that a customer wishes to cancel their reservation, we offer the following cancellation and refund policy:
1. Cancellations must be made at least 24 hours prior to the scheduled arrival date. Cancellations made within 24 hours of the scheduled arrival date will be subject to a cancellation fee of one night‘s room rate.
2. If a customer cancels their reservation prior to 24 hours of the scheduled arrival date, a full refund of the room rate will be issued, minus any administrative or transaction fees.
3. If a customer does not arrive for their reservation, a full refund of the room rate will not be issued.
4. Refunds due to extenuating circumstances will be considered on a case–by–case basis. We hope that this policy provides our customers with the assurance they need when booking a stay at Kailath Hotel. Please contact us if you have any further questions.